Shipping Policy
For orders shipping within Canada, we offer Expedited Shipping with tracking at a discounted rate of $7.99 within B.C and $15.99 for the rest of Canada.
Shipping Time -- Orders will be shipped within a few business days(5 days during Sept-Jan) of when purchased. Please be patient as we are a very small team. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Simply Merino Clothing Co or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping.
Returns
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Items must be in the condition they were received with all tags intact. We will provide a return shipping label for all of the above reasons.
We also accept any returns within 30 days as long as the item is not worn or washed. We do NOT pay for return shipping on returns. Please send your item with a note stating that you would like a refund to the address below. Once we receive your returned item, we will issue your refund.
Please take the time to look at our "fitting guides", and/or reach out if you have any questions regarding sizes and products before purchasing. If you have any questions please email us at info@simplymerino.com
Simply Merino, 110-8296 Saint George St, Vancouver B.C, V5X 3S5 CANADA
