All orders over $200.00 shipping is free! (CAN only).
For orders shipping within BC, we offer a discounted flat rate shipping of
LOCAL PICK-UP OPTION- If you live in the Vancouver area, you can pick-up your order at BEANSPROUTS located at 4897 Main St. Simply place your order using the online store, and during the checkout process, check the local pick-up in Vancouver box. We will be in touch via e-mail with instructions and times for pick-up.
Shipping Time -- Orders will be shipped within a few business days of when purchased. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Simply Merino Clothing Co or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Items must be in the condition they were received with all tags intact. We will provide a return shipping label for all of the above reasons.
We also accept any exchanges or returns within 30 days as long as the item is not worn or washed. We do not pay for return shipping on exchanges or returns. Please send your item with a note stating that you would like a refund to the address below. Once we receive your returned item, we will issue your refund. If you would like to exchange a product, please purchase the new product directly online, and send your product that you wish to exchange to the same address below. If you have any questions please email us at firstname.lastname@example.org
Simply Merino, 5092 Main St. Vancouver, B.C, V5W 2R3